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Frequently Asked Questions & Customer Service

We're happy to help in anyway we can! For answers to your questions and concerns, please take a look at the FAQ below!

  1. When will my order ship?
  2. How do I place an order?
  3. How much do you charge for shipping & handling?
  4. Is there a minimum order size?
  5. How and Where We Ship
  6. Shipping to a different address
  7. What to do when your flower bulbs arrive
  8. Can I cancel my order?
When will my order ship?

Rotteveel Bulb Co. times its shipments from Holland so that our product arrives at the proper planting time (depending on climatic conditions) for each area of North America. We take advance reservations, and then just as soon as the crops are harvested, our staff makes an on-the-spot selection of the finest bulbs available to fill those reservations. Our shipping season: August until the end of October. You will recieve an e-mail from Rotteveel Bulb Co. with a tracking number when your order is shipped from our warehouse in PA.

Unfortunately, we are unable to offer a specific delivery day. However, we can put a note on your parcel asking the carriers to leave in a safe place or try a neighbor. We can also arrange for your parcel to be delivered to an alternative address.

How do I place an order?

Step 1.
Select an individual variety as listed in the left column.

Step 2.
Click on a picture to enlarge the variety and press on the ‘Quotation'-button.

Step 3.
Fill in the number of units you would like to order and fill in the required fields.

Step 4.
Go to your shopping cart, fill in the required fields, review the order, and submit for a quotation.

Step 5.
After you press the confirm button you will be sent an email with a confirmation of your quotation request.

How much do you charge for shipping & handling?
Rotteveel Bulb Co. works with fixed shipping/handling costs:
Add 10% to the total amount ordered.
Is there a minimum order size?
Because we are a wholesaler and in order to give our customers the best price and service, Rotteveel Bulb Co. has a minimum order size of $250,-.
How and Where We Ship
Our flower bulbs are carefully inspected by the USDA. After receiving a quality-certificate they are packed and shipped to the U.S.A. in temperature controlled containers to ensure quality at arrival. We ship to the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam or APO/FPO addresses.
Shipping to a different address
We can arrange for your parcel to be delivered to an alternative address. Just fill in the required fields when ordering.
What to do when your flower bulbs arrive
When receiving your parcel open the box right away. If you have to store the bulbs before planting keep them in a dry, well ventilated place out of the sun. Storing the flower bulbs in your garage or another cool shaded area will work the best.
Can I cancel my order?
Please contact us as soon as possible if you wish to cancel your order. We must receive your request at least 4 weeks (28 days) before your order will be shipped from Holland and a cancellation fee of $25 will apply. Requests to cancel orders less than 28 days prior to your requested delivery date will not be accepted and the order will be delivered as scheduled.

Have another question? Send an e-mail directly to info@rotteveelbulb.com or call Ben: 484-340-7902